Welcome to the Privacy Statement of Herts Cricket Academy (“us,” “we,” or “our”), outlining the collection, use, sharing, and protection of personal data. This statement provides insights into our data practices and your rights concerning your personal information.
Personal Data We Collect Directly from You
When you interact with us through our website, email newsletter, social media platforms, landing pages, surveys, conferences, or over the phone, we collect personal data for the following purposes:
- Fulfilling contractual obligations, maintaining records, and monitoring product and service usage.
- Informing business customers and prospective customers about our offerings.
- Enabling location-based customisation of certain products.
- Obtaining data from publicly available sources.
- Generating data through your use of our products and services.
- Employing cookies on our website (refer to our separate Cookies Policy for details).
- Collecting name and contact data, job title, email address, postal address, phone number, and, if provided, mobile phone number.
- Gathering demographic information, including country, city, and preferred language.
For our legitimate interests, we use this data to issue credentials, provide customer support, conduct credit checks, invoice for services, and collect payments.
Other Sources of Personal Data
We also receive personal data from other sources, including service providers determining location based on IP addresses, publicly available sources, and data generated through product and service usage and cookies.
This data is used for our legitimate interests in monitoring service usage, improving customer service, and informing prospective customers about our offerings.
Access to Your Personal Data
We do not sell your personal information to third parties. We may share personal data with:
- Companies hosting our services under contract.
- Companies or individuals providing services involving personal data processing.
- Actual or potential business partners evaluating or conducting a business relationship with us.
Security and Safeguards
To ensure the secure and confidential processing of personal data by our contractors and third parties, we implement safeguards, including:
- Contractual obligations requiring confidentiality.
- Due diligence regarding technical and organisational measures employed by suppliers.
- Usage of data processors outside the European Economic Area only after ensuring equivalent data protection measures, such as EU-U.S. Privacy Shield Framework certification or approved model clauses.
Retention Period for Personal Data
We retain personal data as follows:
- Customer user data is retained during the contract. Post-termination, information is retained similarly to prospective customers.
- Prospective customer data is retained for up to three years post-receipt, renewed consent, or contract termination.
- Recipients of our e-news service have their required personal data retained while receiving the service, with bouncing (invalid) emails and related details retained for up to one year.
Afterward, data, except that needed for statutory obligations or protection interests, is erased.
Data Controller
The data controller responsible for processing personal data at Herts Cricket Academy is the Data Protection Officer.
Your Rights
You have rights concerning your personal data:
- The right to withdraw consent at any time.
- The right to access and correct your personal information, request data portability, and object to processing.
- The right to request data deletion or restriction, if applicable by law.
- The right to lodge a complaint with the Information Commissioner (www.ico.gov.uk) if you have concerns about our data practices.
Changes to this Privacy Policy
This Privacy Statement may be updated to reflect business changes.
Contacting Us
For questions about this Privacy Statement, please contact us at [email protected].
Data Usage on Our Website
We are dedicated to safeguarding your privacy when you interact with our website. We collect your name and email address solely for communication purposes and do not share this information with third parties.
We only send additional marketing communications if you opt-in on our camp booking page or have previously attended our events. You can unsubscribe from our mailing list using the link in every email. Our data collection is limited to the forms on each course or camp booking page, with no other data collection on our website. Form submissions are reviewed and responded to by course and camp organisers.
We do not employ automated processing of data. Messages and personal information submitted through forms are stored in an email inbox for the sole purpose of responding to inquiries.
You have the right to access, modify, or delete your submitted data at any time. Please email [email protected] to exercise these rights.